Privacy Policy

Fuse Genie Ltd (hereinafter referred to as “FuseGenie”, “we”, “us”, or “our”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

FuseGenie is the data controller responsible for the processing of your personal data. We may change this policy from time to time by updating this page. You are always able to find our current privacy policy here.

What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.


We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or misuse. We use industry-standard encryption technologies and have implemented other measures, such as access controls and data backup procedures, to safeguard your personal data.

We limit access to your personal information to employees and contractors who need access to enable us to process your information. They are only permitted to process your information on our instructions, and they are subject to a duty of confidentiality.

Where we have given you, or you have chosen, a password which enables you to access your account or certain parts of our website, you are responsible for keeping the password confidential and must not share it with anyone. You are responsible for any actions carried out using your password except where there has been fraud.


Cookies are small files that are placed on your computer’s hard drive with your permission. They help analyse web traffic and notify you when you visit a particular site. By gathering and remembering information about your preferences, cookies allow web applications to respond to your needs and personalize your experience.

At FuseGenie, we are committed to improving our website and tailoring it to customer needs. To achieve this, we use traffic log cookies to identify which pages are being used. This information is used solely for statistical analysis purposes, and the data is removed from the system after analysis. Cookies help us provide you with a better website by monitoring which pages you find useful and which you do not.

It is important to note that cookies do not give us access to your computer or any information about you, other than the data you choose to share with us. You have the option to accept or decline cookies, and while most web browsers automatically accept cookies, you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Purposes for Processing Personal Data

We collect and process personal data for the following purposes:

  • To provide you with the services you have requested through our website or software.
  • To improve our products and services, including our software.
  • To communicate with you about our products and services.
  • To comply with legal obligations.

Legal Basis for Processing Personal Data

We process your personal data on the following legal bases:

  • Performance of a contract with you.
  • Compliance with a legal obligation.
  • Legitimate interests.

Categories of Personal Data

The categories of personal data that we may collect, and process include:

  • Contact information such as your name, email address, and phone number.
  • Demographic information such as your postcode and preferences.
  • Technical information such as your IP address, browser type, and information about the device and software you use to access our website or software.
  • Other information relevant to customer surveys and/or offers.

Sharing Personal Data

We may share your personal data with the following third-party processors:

  • Payment processors to process payments for our services.
  • Analytics providers to help us understand how our website and software solution are used.
  • Marketing automation providers to help us communicate with you about our products and services.
  • Hosting providers to host our website and software and store your personal data.

Retention & control of Personal Data

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

You have rights concerning your personal data. You have the right to request from us, access, rectification, erasure, restriction of processing. You also have the right to object to processing, to lodge a complaint with the ICO (, and to ask for a version of your data to facilitate data portability, which we will supply if required.

Third-Party Service Integration

Our software allows you to connect and integrate various online third-party services (“Third-Party Services”). When you authenticate into Third-Party Services through our software, we will collect and store relevant information necessary to provide connectivity (e.g., Tokens) into those applications. When you enable the Software to link information between Third-Party Services, the Third-Party Services will provide us with access to certain information that you may have provided to the Third-Party Services, and we will use and store such information in accordance with this Privacy Policy.

Contact Us

If you have any questions or concerns about our Privacy Policy or our practices, please contact our Data Protection Officer at